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Top 10 Frequently Asked Questions

  1. How can I order?
    You can order online or by simply calling in to one of our helpful customer service agents.
  2. What if I don’t see results?
    We do offer our 90 day money back guarantee. Since our goal is to assist you in your weight loss goals we also offer a really great exchange program as well where we can find a product that will better fit your needs. Please feel free to contact one of our experienced customer support agents for more questions on our exchange program.
  3. How does your money back guarantee work?
    You can receive a full refund for one used bottle and any other bottles in resalable condition (for each type of supplement) less shipping costs. Our products have a 90 day money back guarantee. Please contact customer support for instructions on returning your product within 90 days.
  4. Do I have to exercise to see results?
    Dietary supplments are designed to be taken in conjunction with a healthy diet and exercise. That is the best way to lose weight. Some users lose weight without changing their diets or exercising, but exercise and healthy eating are recommended for optimal results.
  5. How long will it take for me to receive my package?
    All orders ship out the following business day. The shipping time will depend on the method you choose. The time estimated is business days only.
  6. Am I able to track my order?
    A shipping confirmation email will be sent to you once your order ships with tracking information. Most methods provided are traceable through FedEx or USPS depending on the method that you choose. Please be aware that some methods of shipping are used only for delivery confirmation or for customs recognition and may not be traceable.
  7. Do you ship internationally?
    We are happy to inform you that we do ship internationally, however, please keep in mind that international customers are responsible for all additional fees associated with duties, taxes, customs, and other costs incurred from shipping internationally. Postage costs are calculated upon placing your information on our website. As customs are constantly changing their allowed products and ingredients we recommend that you check with your local customs to verify that the products and ingredients you order are all legal imports, as the customer is ultimately responsible for knowing this information. (Free Shipping Only For Delivery Within The US)
  8. How can I change/cancel my order?
    Please contact customer support for help on changes to an order. Orders process and ship out promptly to ensure a timely delivery so changes or the cancellation of an order may not be available.
  9. Can I take this with my medication while nursing?
    We recommend you speak to a physician before taking supplements in combination with RX pills, medical conditions, or are pregnant or nursing. Please visit our website to see the list of our ingredients and their effects.
  10. Are all of your products FDA approved?
    No. The FDA doesn’t need to approve all-natural dietary supplements.